Complaints may be made by contacting Bev Phelan at the above address or by e mail bev∂cleverenergyboilers.co.uk.
Gas Safe also operate a complaints procedure and may be contacted on 0800 408 5500 or by visiting www.gassaferegister.co.uk.
Should we be unable to resolve your complaint within 8 weeks you may wish to ask the Financial Ombudsman to look at your complaint in writing to…
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
You can telephone on 0800 023 4567 or email complaint.info∂financial-ombudsman.org.uk.
Further information can be obtained from the Financial Ombudsman Services website at www.financial-ombudsman.org.uk.
Company details
Clever Energy Boilers is a trading name of The Green Deal Factory Limited.
Registered in England and Wales. Company number 07117118.
Our boiler broke down and I did not have any savings. I contacted Clever Energy Boilers who within 24 hours sent a Surveyor round to see me.
We discussed all boiler brands and warranty options and then how I could spread the payments over 10 years.
When we realised our boiler was on its last legs, we got a few quotes to get it replaced. Clever Energy Boilers were not the cheapest but we liked there fact we could pick up the phone and speak to someone, plus they got back to us when we had a query quickly.
The whole experience at Clever Energy was a smooth one, from my first dealings on the phone, right through to the installation. We pretty much saw a saving in our heating bills straight away.