Our most Frequently Asked Questions From our Customers.

FAQ

Who are Clever Energy Boilers?

Clever Energy Boilers are a small team that are dedicated to ensuring you are completely satisfied with your boiler and the service you receive.

Clever Energy Boilers are part of the Green Deal Factory Limited based in Yorkshire. Our business has in depth experience in the supply and fitting of efficient, energy reducing boilers from leading manufacturers. We have successfully installed over 5,000 boilers in the last eight years across Yorkshire and Lancashire. We are Green Deal and Gas Safe accredited with stamps of approval from recognised governing bodies and standards.

Are you gas safe registered?

Yes we are please to say our engineers are Gas Safe Registered. We are proud also to be  accredited Worcester Bosch Installers this allows us to train our engineers to the highest standards.

Under FCA registration we can also offer to you finance options to suit your needs.

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Do you offer finance?

At Clever Energy Boilers, we think we have thought of it all! Our finance partners offer a variety options for you to pay for your boiler. All loans are subject to application and status.

Our Partners are Shawbrook Bank Limited, Barclays Partner Finance and Hitachi Consumer Credit Finance

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Boiler Problems

Why is my boiler losing pressure?

There is a number of reasons why your boiler could be losing pressure. The most common reason for this is usually due to a leak somewhere in the heating system which is not only bad for your water pressure, this could end up causing damage to your home.

To identify a drop in pressure, check the water pressure gauge found on the boiler. This should be set around the 1 bar. The position set when the boiler was installed is often shown by a red indicator needle. A drop in pressure usually indicates that there is a problem with your system.

As with any other repairs to your boiler, any repairs relating to pressure should only ever be conducted by a Gas Safe registered engineer.

Why do boilers leak?

A leaking boiler can be quite a serious problem and the repairs should only ever be conducted by a Gas Safe registered engineer.

The reasons for a leaking boiler can vary, though it usually indicates that an internal component such as a seal or valve is broken. It is important to get a leaking boiler looked at by a Gas Safe registered engineer as soon as possible, as the leak could cause corrosion or rust or lead electrical components within the boiler to short circuit.

What are the benefits of a Powerflush?

When you boiler is more than 5 to 6 years old it will build up residue in the system this can cause your system become less efficient.

Reasons to get a Powerflush carried out too.

  • Radiators will heat up quicker
  • Radiators will get hotter
  • Quieter radiators / boiler
  • More energy efficient system = cheaper energy bills
  • Higher hot water temperatures
  • More reliable i.e. less chance of breakdown
  • Increase the life of your heating system.

My Radiators are Cold in Places?

If your gas central heating isn’t warming your home properly, it could be because there is air  trapped in the system. This is when you’d need to bleed your radiator. These bubbles prevent hot water from circulating effectively, so radiators aren’t as hot as they should be and take longer to warm your home.

Check out this article here to help you do this

Boiler Questions

How do I know when to replace my boiler?

It will be time to replace your boiler when it breaks down and the parts become uneconomical to replace. A boiler should last between 10 and 15 years but actually replacing your boiler with a new A Rated boiler makes sense as it will save you money through its efficiency. Take for example a new Worcester Bosch Greenstar boiler they are 98% efficient. This will save you money and give you peace of mind.

This is because unlike older boilers it uses the heat from exhaust gases which otherwise would be released into the atmosphere.

Which is the best boiler?

We are Worcester Bosch Boiler Gold Installers so we highly recommend the Worcester Bosch Range of boilers, These are also highly recommended on the Which? Report, but there are two other boilers we are happy to recommend these are Vaillant and Ideal boilers, all these offer high efficiency rating and have a good reputation in the industry.

What is a Combi Boiler

A combi (or combination) boiler is an ingenious space-saving idea, and an increasingly popular choice in UK homes. In fact, combis now account for well over half of all the new domestic boilers installed in Britain every year.

A combi boiler is both a high-efficiency water heater and a central heating boiler, combined (hence the name) within one compact unit. Therefore, no separate hot water cylinder is required, offering space saving within the property.

Further benefits of a combi boiler includes hot water being delivered through your taps or shower at mains pressure. So you can enjoy powerful showering* without the need for a pump.

Another combi boiler benefit is that it can generally save you money on installation time and costs, since no tank in the roof space means less pipe work and a shorter installation time.

What is a System Boiler

System boilers require a cylinder for storing hot water, however the major heating and hot water system components are built into the boiler itself, making it quicker and easier to install. In addition, there is no need for a tank in the loft, so it can be an option in a home with little or no loft space or where the space is earmarked for a conversion.

These boilers are also compatible with solar water heating systems, which deliver environmental benefits as well as lower energy bills.

How do I size my boiler for my home?

Boiler size is measured in terms of heat output. In our domestic boiler range, heat outputs range from 5 to 35 kW. If the boiler is too small, it will not be capable of heating your home properly.

Beware of the once-common practice of oversizing boilers by about 30% – with today’s technologies this is unnecessary, and if the boiler’s too big it will waste energy and increase your gas bills.

To match your boiler size to the size of your property, you should instead work out the heat loss your home experiences. This done by making a heat loss calculation which takes into account your property’s floor area, insulation and hot water requirements. Our fully trained surveyors will happily work this out for you.

The only exception to this rule is with combi boilers, a combi boiler will often be over-sized so that it can deliver a high volume of hot water, e.g. for showering.

What type of boiler is best for my home?

The type of boiler you need will depend on the size of your property, plus your demand for hot water.

If you have a high demand for hot water and need to use several bathrooms at once then a system boiler maybe a better choice. If not people do prefer a combi boiler due to efficiency savings and its spacing saving capacity.

What Types of finance do you offer?

We offer a range of finance deals that maybe of interest to you depending on your situation. We offer:

  1. No Deposit Need Monthly Payments
  2. Buy Now Pay Later
  3. Credit or Debit Cards Accepted

Do we do a Chemical Flush?

Yes. We do a Chemical Flush when installing a new boiler in your home we do a hot and cold chemical flush to cleanse your system. The cleanser is used with hot water and cold clean water is used to flush this back out again.

This is an effective way to cleanse your system and this removes the debris that has built up in your system over the years.

When will my installation take place?

We generally install within 5 to 10 working days depending on the complexity of the installation. If your boiler is not working we do offer an express installation service . You can ring the office 01274 214 557 and book an appointment.

Will you take my old boiler away?

Yes we will take your old boiler away and if possible we will recycle your old one.

Do I have to Make Preparations for my home?

Normally you will not have to make any preparation for your home. If you do need to make any these will be discussed with the surveyor and the customer care tea.

If you are worried you can ring the office customer care team on 01274 214 557 and they will be happy to help.

How do I get a survey for my home?

All you have to do is contact the office and we will happily visit your home and offer a real professional survey that we feel you deserve. We can then assess your heating and hot water requirements and leave you with an accurate quotation direct from our App which is designed to email a quotation directly to your inbox.

 

Online survey? Easy..

We have an App for this as well, you can get a quotation in a instant and these are pretty accurate if you fill in the correct details. All you have to do is fill in the details of your home and the quotation is emailed directly.

Boiler Terminology

What is a Flue?

A flue is a duct, pipe, or opening in a chimney for conveying exhaust gases from a boiler fireplace, furnace, water heater, or generator to the outdoors.

All boilers need an air source and an exhaust source. I believe the new generation of boilers are condenser type, they condense the water vapour produced in the exhaust and the water goes into the drainage system. The gases however must go out through a flue, usually this can be a hole in the wall with vent cover.

There are options for a vertical flue or a horizontal flues, it is best to get a surveyor to check out which one you require.

What is a Filling Loop?

The filling loop is not part of the boiler but will connect, and therefore be close, to the boiler. Central heating boiler pressure low. a filling loop connects into the central heating system; the filling loop tap connects\disconnects water from the water mains.

What is a Magnetic Filter?

A magnetic filter catches any debris from your system and stops it getting into your new boiler.

MagnaCleanse delivers an extremely effective solution because it not only removes just as much sludge from the heating system, it also provides ongoing lifetime protection with the installation of a MagnaClean domestic filter. Ask your surveyor about a MagnaCleanse.

What is a Plume Management Kit?

A Plume Management Kit makes it easy to control the direction of the waste liquids & gases (plume) after they have been removed from the property via the flue.

The plume management kit diverts, redirects or re-positions the pluming gasses so that they don’t cause a nuisance to neighbouring properties.

If you feel that any of these issues are affecting you and you would like to speak to a member of team please do not hesitate to contact us and we will happily try to solve your problem by advising you the best course of action.

If you want an instant quotation then you can use our online quotation tool here to assess the price of a new boiler to suit your home.

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What customers say about Clever Energy Boilers

Our boiler broke down and I did not have any savings. I contacted Clever Energy Boilers who within 24 hours sent a Surveyor round to see me.

We discussed all boiler brands and warranty options and then how I could spread the payments over 10 years.

Mr & Mrs G Williams, Lancashire

When we realised our boiler was on its last legs, we got a few quotes to get it replaced. Clever Energy Boilers were not the cheapest but we liked there fact we could pick up the phone and speak to someone, plus they got back to us when we had a query quickly.

Mr and Mrs Barnforth, Oldham, Lancashire

The whole experience at Clever Energy was a smooth one, from my first dealings on the phone, right through to the installation. We pretty much saw a saving in our heating bills straight away.

Mr. Joesph, Huddersfield, West Yorkshire