Service Plan Terms & Conditions

In this document Clever Energy Boilers is a trading name of The Green Deal Factory Limited and is referred to as CEB.

1. Applicability

In these terms and conditions:

  • Agreement refers to the agreement between you and us, comprising the Order and these terms and conditions;
  • BER means beyond economic repair;
  • Order means your order for services;
  • Services means the services to be supplied by us to you;
  • We / us refers to The Green Deal Factory Limited trading as Clever Energy Boilers;
  • You refers to you, the customer.

2. Basis of Contract

  • An Agreement will come into existence when we confirm acceptance of your Order.
  • This Agreement constitutes the entire agreement between the parties and supersedes prior statements or representations. Any variation must be agreed in writing.

3. Product Cover

  • We shall provide the Services as set out in the Order.
  • Your cover begins on the date shown and runs for 12 months.
  • The Agreement remains in force until terminated.
  • No claim can be made within the first 28 days of the first year of cover.

4. Renewals

We will give at least 28 days’ notice of any renewal changes. Unless you cancel, your Agreement will automatically renew annually.

5. Initial Inspection

  • Within 28 days, we may inspect your system to ensure it is safe and compliant.
  • If issues are found, we may:
    1. Provide a quote for rectification; or
    2. Exclude affected parts from cover.

6. Annual Service

We will notify you when your system is due for service. You must arrange the appointment.

7. Claims

  • Contact us when an incident occurs.
  • There is no limit to claims provided your boiler is not BER.

8. Parts and Components

  • Parts are replaced only when beyond repair.
  • If parts are unavailable or delayed over 28 days:
    • We may contribute £200 towards a replacement boiler.
    • Your policy may be adjusted or cancelled accordingly.

9. Boiler Replacement

Applies to Clever Care 15, 45, 65, 75, and 85:

  • Replacement provided if boiler is BER and under 7 years old.
  • 7–10 years: replacement only if installed by us and continuously covered.

10. Beyond Economic Repair (BER)

A boiler is BER if repair costs exceed 55% of its current retail value.

11. Exclusions

The following are not covered:

  • Pre-existing faults
  • Damage caused by misuse, weather, supply issues, or neglect
  • Unoccupied property (60+ days)
  • Non-compliant installations

We also do not cover:

  • Decorative parts or specialist systems
  • Maintenance work (e.g. power flushing)
  • Electrical work
  • Access issues
  • Underfloor heating systems

12. Additional Charges

  • Missed appointments
  • No-fault callouts
  • Work outside policy scope

13. Maintenance Work

  • Recommended maintenance is chargeable.
  • Power flushing may be free if previously completed and filter installed.

14. Curved Radiators

  • We may install a standard radiator instead; or
  • Install a curved radiator supplied by you.

15. Clever Care Upgrades

Upgraded plans provide additional protection, including frozen condensate pipe repairs.

16. Change of Ownership

  • Agreement may transfer to new owner.
  • Or transfer to a new property subject to inspection.

17. Gas Supply Cover

Available at £2/month, covering internal gas pipework.

18. Gas Fire Servicing

Available at £8.25/month per fire (service only, repairs excluded).

19. Gas Leak

Call National Gas Emergency Service: 0800 111 999.

20. Limitation of Liability

We are not liable for indirect losses. Liability exclusions do not apply to death, injury, or fraud.

21. Suspension

Services may be suspended for non-payment.

22. Statutory Cancellation

You may cancel within 14 days without reason.

23. Cancellation

  • 28 days’ written notice required.
  • Charges may apply for work already completed.

24. Force Majeure

We are not liable for events beyond our control.

25. Assignment

We may assign the Agreement. You may not without consent.

26. Notices

Notices must be in writing.

27. General

  • Invalid clauses do not affect the rest.
  • Governed by English law.

28. Extended Warranty

  • 12-year warranty included with Clever Care policies.
  • Valid only with annual servicing by CEB.
  • Covers defects and labour.
  • Excludes wear items, misuse, external systems, and maintenance.

Company Details:

Tel: 0330 055 2210
Email: info@cleverenergyboilers.co.uk

Head Office:
16 York House, Wool Gate
Cottingley Business Park
Cottingley, Bingley
West Yorkshire, BD16 1PE

Clever Energy Boilers is a trading name of The Green Deal Factory Limited (Company No. 07117118), authorised and regulated by the Financial Conduct Authority.

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